1. Are you a factory or trading company?

Citylux is a professional LED lighting manufacturer with over 13 years of experience in retail and display lighting solutions.

2. What products does Citylux offer?

Citylux specializes in retail and display lighting solutions, including Ultra Thin LED Light Boxes, LED Shelf Lights, Neon Flex Signs, Freezer Lights, Menu Board Lights, and customized LED display lighting systems. All products are designed for commercial advertising, retail stores, supermarkets, and brand display applications.

3. Do you support OEM and ODM customization?

Yes. Citylux provides OEM & ODM services for global B2B customers. We can customize size, voltage, power, color temperature, logo, connector type, packaging, and installation structure according to your project requirements. Our engineering team supports both small custom projects and large-scale production orders.

4. What certifications do your LED products have?

Our products comply with international market standards and certifications, including CE, RoHS, REACH, UKCA, and UL certifications for selected products. Citylux also follows ISO9001 quality management production processes to ensure stable product quality.

5. What is your minimum order quantity (MOQ)?

The MOQ depends on the product category and customization requirements. For some standard products such as Ultra Thin LED Light Boxes, the MOQ starts from 500 pieces. Sample orders and trial orders can also be discussed based on project needs.

6. How long is the production and delivery time?

Normally, sample orders take about 3–5 working days, while mass production usually takes around 2 weeks depending on order quantity and production schedule. For customized OEM projects, delivery time may vary according to design complexity and materials.

7. Do you provide samples before bulk orders?

Yes. Samples are available for quality evaluation and project testing before mass production. Sample cost and shipping fees depend on the product type and customization requirements. Please contact our sales team for detailed sample arrangements.

8. What warranty do you offer for LED lighting products?

Most Citylux LED lighting products come with a 3 or 5 year warranty. During the warranty period, we provide technical support and replacement solutions for non-human quality issues. Specific warranty terms may vary depending on the product model.

9. Why choose Citylux as your LED lighting supplier?

Citylux has over 13 years of experience in retail and display lighting manufacturing. We provide factory-direct supply, stable quality control, OEM & ODM customization, fast production support, and one-stop lighting solutions. Our products are widely used by international retail brands and commercial display projects worldwide.